Frequently Asked Questions

Please refer to our Insurance page to review a list of accepted insurance providers.

We have a physician on call 24 hours a day, please call our office. This is for emergency purposes only. Refill of medications and referrals will not get handled after hours.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Our office is open Monday through Friday and some Saturday only. As our daily schedule is subject to change, please call to confirm office hours.

If you’re ever in doubt about whether you need a sick visit, call our office. The friendly staff asks a few questions to determine the severity of your symptoms, and then help you decide if you need to come into the office.

You can schedule same-day sick visits any time the office is open, which includes every weekday and some Saturdays.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them. Please check the patient portal for your resutls once you receive a message stating they have been reviewed.

Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications require an appointment.

To make an appointment please call our office or log into your patient portal. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us at least 24 hours in advance so we can offer that time to someone else. 

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab.

Thank you and welcome aboard!